Refund policy

Return & Refund Policy

At CHICLOSET, we carefully inspect and pack every handbag. If there is an issue with your order, we’re here to help.

Returns & Exchanges

We do not accept returns or exchanges for a change of mind, personal preference, or a request for a different colour or design.

You may request a return if your item:

* Arrives damaged.
* Has a manufacturing defect.
* Is incorrect or materially differs from its description.

These protections also apply to sale items.

Reporting an Issue

Please contact us as soon as possible, preferably within 48 hours of delivery for visible damage or incorrect items. This helps us investigate promptly and does not exclude valid claims for defects discovered later.

Share your order number, a description of the issue, and clear photographs of the item and packaging. An unboxing video is helpful but is not compulsory.

Returning Your Item

Contact us before sending anything back. We will provide return instructions or arrange pickup.

Please avoid using or altering the product after discovering the issue. Retain the tags, accessories and original packaging where available.

CHICLOSET will cover return shipping for confirmed damaged, defective or incorrect items.

Refunds & Replacements

For an eligible claim, we will arrange a refund or, with your agreement and subject to availability, a replacement. Store credit will only be issued if you choose it.

We aim to initiate approved refunds within 5–7 business days after receiving and assessing the returned item. Your bank or payment provider may take additional time to credit the amount.

Prepaid refunds go to the original payment method. Amounts paid on delivery will be refunded through an agreed bank transfer or UPI payment.

₹200 Partial COD Advance

Partial COD orders require a ₹200 advance, adjusted against the order total. The remaining balance is payable upon delivery.

For an approved full-order refund, all amounts paid for the order—including the ₹200 advance and applicable delivery charges—will be refunded. If CHICLOSET cancels or cannot fulfil your order, the advance will be refunded.

Handcrafted Variations & Care

Minor variations in handmade beadwork or embroidery may occur. Screen settings can also affect how colours appear. These differences do not exclude claims for genuine defects or material differences from the product description.

Damage caused by misuse, accidental breakage, improper storage or normal wear is not covered.

Contact Us

Email: chicloset.in@gmail.com
Phone/WhatsApp: 9643126326

We acknowledge consumer complaints within 48 hours and aim to resolve them within one month.

This policy applies to orders placed directly on the CHICLOSET website. Marketplace orders follow the relevant platform’s process. Nothing in this policy limits your rights under applicable Indian consumer law.